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K-VA-T Food Stores, Inc., 2009-Present
Front-end Cashier, Food City #823
·
Monitor U-scans (self-service
lanes), assist customers who are unfamiliar with
machines, replace printer paper in receipt tray
and coupon machine when empty, and monitor money
levels in bill dispenser trays.
·
Keep up-to-date
with fraudulent coupons / coupon schemes
·
Check cash
with special pen to check for counterfeit bills
·
Perform
multiple closing duties (daily maintenance of
machines/registers, restocking left-behind
items, etc)
·
Trained in
Video Department (fill in as needed):
sales/rentals of videos, nightly closing of
department: restock returns, clean
area/equipment, running of multiple
accountability reports for daily sales, coupons
and refunds.
UnitedHealth Group, 2005-2007
Customer Care Associate, Correspondence Team
– Medicare Part D
·
Provided customers with
efficient, comprehensive service with enrollment/withdrawal,
Explanation of Benefits, claim/reimbursement, and billing issues
·
Developed and maintained weekly spreadsheet on agent compliments/complaints for Corporate
·
Wrote training guide for
misdirected mail
·
Demonstrated knowledge of
proprietary insurance/correspondence software: GPS, OCMS,
RxConnections, MARx and, EDSS
·
Consistently received “World
Class” quality scores
·
Licensed in Health Insurance in
2007.
Cave Spring High School / Roanoke County
Public Schools, 2003-2005
Computer Coordinator and Webmaster/Distance
Learning Assistant
·
Redesigned and maintained
school’s website, including graphics; collaborated with faculty
and staff to create individualized webpages
·
Maintained school’s desktops,
Distance Learning laptops, and related hardware and software
·
Ran Distance Learning equipment
for teachers unfamiliar with systems
·
Supervised Distance Learning
students
·
Balanced budgets; requisitioned
supplies
COMMUNITY ACTIVITIES,
2004-Present
- Serve annually as an appraiser for
Destination Imagination, a community-based program that
helps students build creativity, teamwork, and problem
solving skills
- Maintain website for
Create!Roanoke,
the chapter of Destination Imagination serving students in
15 counties and cities
- Score Room Master for
Create!Roanoke,
2008-09 term
HOBBIES
In my free time, I enjoy reading, writing,
learning new things, listening to music,
singing, playing piano, traveling, participating
in free webinars from the ACFE, and checking
out "The Teaching Company".
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